Dear Candidate,
Greetings !

At present we have multiple openings with EXL Service. Website : www.exlservice.com

If interested in the opportunity please share your updated resume and answer all the queries mentioned below :

Position Title : Digital Transformation – Manager/Sr. Manager

Location: Noida / Gurgaon / Pune

Experience :
For C1 band – Manager – Exp – 8 to 11 years
For C2 band – Sr. Manager – Exp – 12 to 15 years
For D1 band – AVP – Exp – 15+ years

Job Location : Noida/Pune/GGN – Insurance Domain – L&A, P&C – Digital Transformation + RPA, AI/ML, Six Sigma, Solutioning, Delivery – 2 positions – Insurance P&C : C1/C2 / Insurance – L&A : C1/C2/D1
Job Location : Noida – FnA – R2R – Digital Transformation, Tools – AP/GL/AR/BLACKLINE/S2S/P2P – C1/C2 band

Must have : Experience in Insurance domain, Must be Six Sigma Certified, Must have experience in Digital Transformation, digital and process improvement programs, RPA Platform, Analytics, Cloud.
Must have led process improvement / process transition / transformation program – must have led digital initiatives, driving performance and operational excellence

JD – Digital Transformation || Manager/Sr. Manager role
“This position is responsible for driving performance and operational excellence through improvement and innovation methods while ensuring tangible and soft benefits leading to quality excellence for client processes. This role ensures that all functional deliverables to internal and external customers are met.”

• You will have to build a strong foundation of process understanding, measurement and controls to deliver high performance and client agreed KPIs/SLAs with a positive customer experience.
• Analyze business processes and assist in identifying problems and developing strategies for quality improvement. Responsible for developing process improvement strategy at client / engagement level, planning and execution of projects; managing process improvement program for each business working closely with clients and Operations
• Identify and drive digital engagements including RPA Platform, Analytics, Cloud Native Opportunities for select clients
• You will keep yourself well informed on the developments in digital and process improvement programs and contribute in developing a business strategy and plans by providing improvement advice and expertise.
• Work closely with clients and operations team to identify changes and drive onshore improvement projects for select clients
• Support in process enhancement to ensure effectiveness and implement strategy to better customer experience
• Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking
• Business development in select areas; support in RFP, RFI responses from quality perspective
• Active participation in client visits, showcasing transformation case-studies

Candidate Profile
• Minimum 10 -15 years of total work experience with at least 7+ years of relevant in BPO Utilities / Insurance industry
• Must have insurance domain knowledge and claims specific knowhow (projects led/ involved)
• Must have led process improvement / process transition / transformation program with significant savings (with at least 3-4 projects led individually)
• Must have led or were involved in digital initiatives with significant savings (with at least 2-3 projects)
• Must be Six Sigma Black Belt trained/certified & have mentored at least 4-5 projects
• Must have led at least 5 projects and knowledge of PMP methodology
• Minimum 2 year in current role / assignment
• Excellent education pedigree
a. Graduate degree is necessary; degree in a quantitative discipline is preferable in Engineering, Statistics etc.
b. MBA preferred but not essential
• Experience of packaging and showcasing capabilities and solutions, especially to senior business leaders
• Evidence of problem solving analytical mindset and comfort with business ambiguity
• Excellent oral, written communication and presentation skills
EXL Digital : EXL Digital leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation & Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.

Interested candidate, please answer the following queries and share your updated resume :

Current Organization :
Current Designation :
Years of exp in present role :
Reason for change :
Reporting to :
Date of Birth :
Current CTC :
CTC Expectation :
Any other offer in hand or in process :
If yes, Please mention the offer details :
Official Notice Period :
Are you serving the Notice period :
Mention your Last Working Date :
Qualification :
Location staying at :
Interested in Noida as Job Location :
Domains worked on :

Apply Now